Private & discreet packaging

✈ Order before 12pm for same day dispatch

100% Secure HTTPS

Customer Help Open 7 Days

Here are some of our most frequently asked questions. Have something else on you mind? We're available to chat!

Chat support: 8am – 7pm Mon-Fri, 10am – 5pm Sat & Sun AEST
Common purchase queries answered

Orders and Shipping

Yes. Your privacy is our utmost priority, and we maintain all discretion when preparing your order for delivery. As such, there is no marking on your package that will allude to its contents.

Our standard shipping rates apply Australia wide, to all states and territories. Delivery outside of merto areas may take longer. Typical delivery times are 2 – 5 days. If you are not available to receive your delivery, an “attempted delivery” notice will be left in your mailbox, which you can use to collect your package from a dispatch location near you. Delivery will be attempted twice; upon a second failed delivery attempt your item will be kept at a dispatch location, where you will be able to collect it.

Upon ordering a confirmation email will be sent, which will include your tracking number. Please visit Australia Post or Star Track depending on which carrier your order has been sent with, and enter your tracking code to view the delivery status of your order.

We can grant authority to leave. If you so choose, you can give our delivery partners authority to leave your package somewhere secure at your property, at their discretion (typically at your doorstep). By consenting, our delivery partner cannot be held liable if your item is lost or stolen from your property. We will, however assist you to resolve any issues with the delivery of your order.

We will keep you updated with emails throughout the purchasing & delivery process. If you have any questions about your order please feel free to contact  our support team.

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Our friendly support staff is available via our live site chat (8am – 7pm Mon-Fri, 10am – 5pm Sat & Sun AEST). Alternatively, you can email us via support (at) ohme.com.au.

If there is something wrong with your purchase?

Returns and Exchanges

We accept returns for products that are faulty under the conditions outlined in the ACCC Consumer Rights and Guarantees. We are happy to replace your order with an identical item, or refund faulty items if we are unable to replace your original purchase.

Warranties are honoured for 65 days from the date of purchase. We cover faults and defects that are the result of a failure due to manufacturing. Faults or damage that result from misuse, general wear and tear, or accidental damage are not covered by warranty.

Please choose carefully. Due to the nature of the products we sell, we are unable to accept returns if you change your mind following a purchase. Please read our sizing guide carefully, as we are also unable to accept returns under circumstances where sizing is the reason for a return.

If you have paid and decide to cancel your order, we are happy to do so, so long as the item has not been shipped. Contact our support team immediately and reference your order number (see support channels below).

Ohme is committed to ensuring the satisfaction of our valued customers. Although rare, unfortunately mistakes are sometimes unavoidable, and faulty items are delivered despite the best efforts or manufacturers, suppliers and retailers. If you believe you have received a faulty product, please double check the batteries and ensure: i) They are installed in the correct orientation. ii) They are charged, or your toy is charged. iii) If there is a “Battery Tab”, ensure it is removed. (A small piece of paper or plastic that insulates the battery contact points from the device). Please try replacing batteries, or recharging your toy. If the above fails, please let us know immediately via one of our support channels (see below for details). We will organise for a return delivery, and once your item has been received we will either: Replace the item with an identical product, or refund the order in circumstances where a replacement is not possible.

Our friendly support staff is available via our live site chat (8am – 7pm Mon-Fri, 10am – 5pm Sat & Sun AEST). Alternatively, you can email us via support(at)ohme.com.au.

Same Day Dispatch

Order before 12pm

Discreet Packaging

Plain boxes & no markings

Private Transactions

Ambiguous credit card descriptions

100% Secure HTTPS Checkout

Stripe / All Credit Cards / PayPal

About

Ohme is committed to conducting business both ethically and responsibly. As a participant in the adult industry we continue to promote a healthy understanding of sex and sexuality. To know more or for any enquiries please contact us at support (at) ohme.com.au.

Media enquries: media (at) ohme.com.au.

Privacy

We appreciate some of our customers value discretion. Ohme has been built with your privacy as our priority. We strive for GDPR compliance and are open about how we use and protect your data.

Visit our Privacy Page to find out more about our commitment to your personal privacy.

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