Customer Help Open 7 Days
Here are some of our most frequently asked questions. Have something else on you mind? We're available to chat!
Chat support: 8am – 7pm Mon-Fri, 10am – 5pm Sat & Sun AEST
Common purchase queries answered
Orders and Shipping
Yes. Your privacy is our utmost priority, and we maintain all discretion when preparing your order for delivery. As such, there is no marking on your package that will allude to its contents.
Our standard shipping rates apply Australia wide, to all states and territories. Delivery outside of merto areas may take longer. Typical delivery times are 2 – 5 days. If you are not available to receive your delivery, an “attempted delivery” notice will be left in your mailbox, which you can use to collect your package from a dispatch location near you. Delivery will be attempted twice; upon a second failed delivery attempt your item will be kept at a dispatch location, where you will be able to collect it.
We can grant authority to leave. If you so choose, you can give our delivery partners authority to leave your package somewhere secure at your property, at their discretion (typically at your doorstep). By consenting, our delivery partner cannot be held liable if your item is lost or stolen from your property. We will, however assist you to resolve any issues with the delivery of your order.
We will keep you updated with emails throughout the purchasing & delivery process. If you have any questions about your order please feel free to contact our support team.
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Our friendly support staff is available via our live site chat (8am – 7pm Mon-Fri, 10am – 5pm Sat & Sun AEST). Alternatively, you can email us via support (at) ohme.com.au.
If there is something wrong with your purchase?
Returns and Exchanges
We accept returns for products that are faulty under the conditions outlined in the ACCC Consumer Rights and Guarantees. We are happy to replace your order with an identical item, or refund faulty items if we are unable to replace your original purchase.
Warranties are honoured for 65 days from the date of purchase. We cover faults and defects that are the result of a failure due to manufacturing. Faults or damage that result from misuse, general wear and tear, or accidental damage are not covered by warranty.
Please choose carefully. Due to the nature of the products we sell, we are unable to accept returns if you change your mind following a purchase. Please read our sizing guide carefully, as we are also unable to accept returns under circumstances where sizing is the reason for a return.
If you have paid and decide to cancel your order, we are happy to do so, so long as the item has not been shipped. Contact our support team immediately and reference your order number (see support channels below).
Our friendly support staff is available via our live site chat (8am – 7pm Mon-Fri, 10am – 5pm Sat & Sun AEST). Alternatively, you can email us via support(at)ohme.com.au.