Faulty products. We accept returns for products that are faulty under the conditions outlined in the ACCC Consumer Rights and Guarantees. We are happy to replace your order with an identical item, or refund faulty items if we are unable to replace your original purchase.
Warranties. Warranties are honoured for 65 days from the date of purchase. We cover faults and defects that are the result of a failure due to manufacturing. Faults or damage that result from misuse, general wear and tear, or accidental damage are not covered by warranty.
Change of mind. Please choose carefully. Due to the nature of the products we sell, we are unable to accept returns if you change your mind following a purchase. Please read our sizing guide carefully, as we are also unable to accept returns under circumstances where sizing is the reason for a return.
Cancelling order. If you have paid and decide to cancel your order, we are happy to do so, so long as the item has not been shipped. Contact our support team immediately and reference your order number (see support channels below).
What do I do if I receive a faulty product? Ohme is committed to ensuring the satisfaction of our valued customers. Although rare, unfortunately mistakes are sometimes unavoidable, and faulty items are delivered despite the best efforts or manufacturers, suppliers and retailers.
If you believe you have received a faulty product, please double check the batteries and ensure:
i) They are installed in the correct orientation.
ii) They are charged, or your toy is charged.
iii) If there is a “Battery Tab”, ensure it is removed. (A small piece of paper or plastic that insulates the battery contact points from the device).
Please try replacing batteries, or recharging your toy.
If the above fails, please let us know immediately via one of our support channels (see below for details). We will organise for a return delivery, and once your item has been received we will either: Replace the item with an identical product, or refund the order in circumstances where a replacement is not possible.
Support. Our friendly support staff is available via our live site chat (8am – 7pm Mon-Fri, 10am – 5pm Sat & Sun AEST). Alternatively, you can email us via support(at)ohme.com.au.